Tickets
By purchasing any ticket over the counter, by telephone or online you are agreeing to our terms and conditions of sale.
Please check the date & time for the event you are booking, mistakes cannot always be rectified.
A £1.50 administration fee will be charged on all individual tickets purchased on-line. An administration fee of £1.50 will be charged on a telephone transaction. Tickets bought in person at the Box Office do not incur a fee.
Tickets cannot be refunded or exchanged once purchased.
Only customers holding a valid ticket will be admitted to an event.
Essential Carer policy
The Exchange offers one complimentary ticket to a registered ‘Essential Carer’ for anyone who needs assistance when attending a performance.
This is not restricted to wheelchair users only but to anyone who requires additional care and help.
We can accommodate up to five registered ‘Essential Carers’ per performance. Proof of eligibility may be required. This courtesy does not apply to family members or friends unless they are the registered carer.
‘Essential Carer’ seats can only be booked in person or by telephone and are not available to purchase online. This offer is subject to availability.
Performances
Artists, programme and performance details are correct at the time of sale, however due to the nature of live performance changes may be unavoidable.
If a performance is cancelled you may be offered a rescheduled date where possible, or a refund of the face value of the ticket only. Administration charges are not refundable.
Once the auditorium doors have closed latecomers may only be admitted at a suitable point in the performance and at the discretion of the Duty Manager.
Out of respect to the performers and other audience members, please switch off mobile phones before entering the auditorium.
Photography and recording of any kind, including the use of mobile phones, is strictly prohibited within the auditorium and is at the discretion of the performers and agents. From time to time, we may photograph or film the performance and/or audience members for marketing or archival purposes. We will notify you where such photography or filming is taking place. You consent to being photographed or filmed as a member of the audience and consent to the resulting materials being used in commercial distribution, publication and Exchange communications, without payment or assertion of any copyright. If you do not wish to be filmed or photographed, please let a member of the Front of House team know.
Concessions
Concessions are available for performances where stated. We reserve the right to introduce discounts and special offers at any time and these cannot be applied to tickets already purchased. You may be asked to provide proof of eligibility.
Admissions
Smoking or vaping are not permitted in The Exchange.
Only drinks bought at the bar are permitted in the auditorium and at the discretion of the Duty Manager. The Exchange reserves the right to refuse alcohol consumption in the auditorium at any time.
We reserve the right to refuse admission, terminate a visit or restrict access at short notice and without prior warning. In particular, we ask our visitors to treat our staff, our performers and other visitors with respect and kindness. Anyone who does not uphold this culture will be asked to leave
